If you need information before making a purchase, we recommend you to browse first our "Help - Q&A" where we tried to answer the most common questions we received through years of experience. Questions about our membership program, our delivery and return policy, our engraving service, about the care of the product we sell, some tips and advice to choose your cookware, pastry tools, warranties...Really a lot of information there, not to mention the precise description you can read for each product.

However, if you need to get additional information and clear any doubts, we welcome your contact through the 3 channels listed below

If you are a professional representing a Brand, a Media, a reseller, a company from the HORECA industry, a company searching for corporate gift or a job applicant, searching to establish contact with our B2B sales team, our marketing team, our purchase team or our human resources team, please fill our Professional Contact Form. Our Customer Service, 3 channels below, are dedicated to our store customers and will not reply to any professional request there. Thank you for your understanding.

• Accessible directly from our store front by clicking on this icon.
• From your Facebook account, search for Access Wine & Living Hong Kong
• From your Messenger App, Access Wine & Living Hong Kong
• We'll reply generally within 1 hour from Monday to Friday, 9 AM to 6 PM GTM +8, except during Hong Kong or Taiwan national holidays.

• On your Mobile, accessible from the bottom of the Menu (in "Others", after Account)
• On your PC, accessible from the top of the screen
• We'll reply generally within 24 hours from Monday to Friday, 9 AM to 6 PM GMT +8, except during Hong Kong or Taiwan national holidays.

Our Customer Service Center is based in Taipei, Taiwan. We can reply in Chinese, in English and in French. Business hours: Monday to Friday, from 9 AM to 6 PM GMT +8 except during Taiwan national holidays. Our team can reply in Chinese, English and French.